Terms of service
“50% off everything” offer valid till 15 June 11.59pm NZ time.
Free shipping offer - minimum order $10.
All our prices are in New Zealand dollars.
We accept credit cards (Visa/ Mastercard/ American Express) & AfterPay.
Orders within New Zealand are shipped by courier. All orders will be dispatched within 48 hours (business days only). No dispatch on weekends and public holidays.
Shipping costs are shown in the cart. Same-day dispatch will not be guaranteed due to the high volume of orders that we receive during this time. We cannot deliver parcels to PO Box addresses.
Generally, we only ship within New Zealand but if you live in Australia and you want to purchase one of our products, please contact us at info@kiwikool.co.nz to see if a shipping arrangement is possible. (please include your address and the list of products in your email)
Orders processed will take approx. 1-3 business days to arrive. Longer for rural and remote areas. Delivery details will be provided in your confirmation/dispatch email. You will receive an email to confirm your order is on its way to you. We have NO CONTROL over couriers postal services so we CAN NOT guarantee delivery dates/times.
If your order has a missing or faulty product, you must inform us within 48 hours (after you received it). We won't refund or replace any missing items after this period of time.
We DO NOT accept responsibility for any Duties, VAT or Taxes charged by any agency either within or outside New Zealand. These are the full responsibility of the Purchaser. We also DO NOT have any control over the exchange rate your bank uses or the date they process refunds.
Click and Collect or pick-up services are not available.
Chatham Islands Delivery: we are happy to and can easily organise this but the delivery fees are higher. If you wish to enquire about a delivery to the Chatham Islands please contact info@kiwikool.co.nz .
Privacy Policy
We do not and will not sell, lend or show any of your details received with your order, or by any other means, to any other person or business. We will delete your contact details from our data base should you request it after receiving promotional or product updates from us.
Intellectual Property
All design elements, including stickers and branding, are the intellectual property of KiwiKool Limited. Unauthorized reproduction or modification is prohibited.
Governing Law
These Terms & Conditions are governed by the laws of New Zealand. Any disputes arising from the use of this product shall be resolved per the applicable laws in that jurisdiction.
Contact: info@kiwikool.co.nz
WhatsApp: 027 375 7628
CARE INSTRUCTIONS
Thank you for choosing our bottle! To ensure the longevity of both the bottle and its components, including the stickers and the removable straw, please follow these care guidelines:
Washing Instructions
Hand Wash Only: Always hand wash your bottle using warm, soapy water. Avoid using dishwashers for any parts of the bottle, as the high heat can damage the thermostat function, the lid, or the straw.
Gentle Cleaning: The stickers on the bottle are water-resistant and can be wiped down with a damp cloth. However, avoid submerging the bottle in water to prevent sticker peeling.
Remove Lid and Straw for Cleaning:
Detach the straw from the lid before washing. Clean the straw thoroughly using a thin brush designed for cleaning straws, ensuring no residue is left inside.
Wash the lid separately, paying attention to any crevices to prevent buildup.
Avoid Harsh Cleaners: Do not use bleach, chlorine, or abrasive cleaning pads, as these can damage the bottle, the straw, and the stickers.
Sticker Care Tips:
Water Resistant Stickers: Stickers can withstand light moisture and can be wiped with a damp towel. Do not submerge the bottle in water or use harsh scrubbing, as this may damage the stickers.
Avoid Long Exposure to the Sun: Prolonged exposure to direct sunlight can cause stickers to fade.
Important Usage Guidelines:
Hot and Cold Liquids: This bottle is designed to keep liquids hot or cold for extended periods. Ensure the lid is securely fastened to maintain temperature retention.
Removable Straw: The straw is intended for cold beverages only. Remove the straw and drink directly from the bottle or pour into a cup for hot liquids.
Children’s Use: Please ensure that children use this bottle with care. If handled improperly, the removable straw and small parts may pose a choking hazard.
Not Microwave Safe: Do not place the bottle in the microwave. The thermostat function and steel components are not microwave-compatible.
Not Freezer Safe: Avoid placing the bottle in the freezer. Liquids expand when frozen and could damage the bottle or affect its insulation.
Avoid Overfilling: Leave some space at the top to prevent spills when securing the lid.
Additional Tips:
Stains and Odors: For tough stains or odors, fill the bottle with a mix of warm water and dishwashing liquid. Let it sit for an hour before rinsing.
Avoid Dropping: While durable, impacts could dent the bottle or affect the thermostat’s function and damage the stickers.
By following these instructions, you can enjoy your thermostat bottle, stickers, and removable straw for the long term!